FAQ
Product
What's included in the package？
Heated Gloves(heated glove liners) x1 Pair Power Adapter and Charging Cable x1 Storage Bag x1 Battery x2 User Manual x1
How warm is it on each heating setting?
The heating level can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings.
High (Red): 60-65°C/140-149°F 2-2.5H Medium (Blue): 50-55°C/122-131°F 3-4.5H Low (Green): 40-45°C/104-113°F 7.5-8H
What size should I buy?
We recommend using the 'size chart' tool (next to the size choices) on the product page to find your correct size. If you would like to know more about the size, check out our sizing chart page.
Batteries
Is this battery safe to use?
Just like your cellphone, laptop, and most other devices, all Neberon batteries use lithium-ion technology to provide a safe power experience.
I lost my charger, what should I do?
You can purchase a new heated apparel battery. If you have any questions please email our support team: support@neberon.com.
What’s the battery capacity of the new heated gloves battery?
7.6V 2050mAh, you can use up to 8 hours
The product I want is out-of-stock, how can I order it?
Please contact our support@neberon.com to know more details.
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